Ashford Paws Ashford Paws

Terms & Conditions

By booking our services you agree to our terms and conditions. We reserve the right to amend our terms and conditionals at any time and it is important that you keep an eye on the website for any updates.

Consultations:

We offer a free consultation in your home at a suitable time to all involved.

Payment terms:

Payment will be due upfront each week that the services are used. Unfortunately we don’t accept cheques and payment should be in cash or BACS, details upon request.

Charges:

We reserve the right to change our rates but we will give 14 days notice of any changes to payment. We also reserve the right to change our terms and conditions at any point, and these will be displayed on the website.

Bookings:

We ask that you confirm your booking the week before by midday on Friday. If you are a regular client, we’ll set your booking on a rolling contract. For Ad-hoc bookings, spaces are on a first come first serve basis. Early booking is therefore advisable.

Cancellations:

In the event that you have to cancel your booking please inform us as soon as possible. We ask for 5 days notice for rolling contracts and minimum 24 hours notice for Ad-hoc bookings. There will be a 50% fee for bookings not cancelled to these terms. In case of an emergency with Ashford Paws and we are unable to provide the service we will provide as much notice as possible however the above will not apply and there will be no charge.

Out of hours:

Weekend services are subject to availability and might incur an additional fee. We will apply double rate for bank holidays. We are closed during the Christmas/New Year period.

Microchipping:

As we all know your dog should be microchipped by law. We will require the number for our records.

Insurance:

Ashford Paws is fully insured for all services provided. It is down to you, the owner, to ensure that you have the correct insurance in place. Ashford Paws will not be held responsible or liable in the event of loss, damage or injury to your pet when using our services.

Pet behaviour:

It is the responsibility as the owner to advise us if your pet has ever shown any signs of aggression. We accept that all animals have their own unique personalities and you can never be 100% certain but pre-knowledge is key to responsible pet care. We reserve the right to cancel your booking.

Emergency:

In the event of an emergency, we will try to make contact with you or your preferred second contact. In the event that your pet requires emergency vet treatment and we are unable to make contact with you or your second contact we reserve the right to make medical decisions on your behalf and you will be responsible for any vet bills that results from the emergency treatment. If at all possible we will take them to your preferred vet. If this is not possible we will take them to the closest vet possible to avoid delay.

Collection and drop off times:

These are approximate as we need to allow for travel and unexpected delays. Your individual requirements will be discussed in the consultation.

Bad weather:

In the event of bad weather like snow or severe ice, our services maybe limited. We will try to inform you as early as possible to any delay or cancellation.

Hot weather:

In the event of high temperatures we will take every precaution for the welfare of the animal with additional water, avoiding hot paths etc. This may mean restricted walks where we deem necessary.

In season:

Unfortunately we are unable to offer the group walks to bitches in season. We may be able to switch your pet to a solo walk, would which incur additional costs, and is subject to availability.

Pictures / Social media:

From time to time we may wish to photograph and upload images of your pet to our social media pages and website. If you prefer that your pets don’t appear, please tick the box on the enrolment form.